Professional deformation makes me leave deformed rants on a great website

I was leaving a rant on a Polish graphic designer's blog about the poor usability of a flash-based site they have produced.

The website Voices from the Center covers an amazing project by Janeil Engelstadt, an American artist who spent time at the Bratislava Academy of Fine Arts and Design as a Fulbright Scholar. She interviewed people around Central Europe on the end of Communist Rule - very topical since we are doing a lot of soul searching for the 20th anniversary of the "Tender Revolution" (that's what we call the Velvet Revolution here in Slovakia).

My mother sent me a link to the site and I first couldn't understand why. Later she showed me the site, since both she and my father are interviewed there. I enjoyed browsing around but I shared her frustration with the user experience - a Flash site by obviously talented graphic designers but with little regard to conventional usability principles (this is not my first Flash rant, of course).

I was frustrated enough to leave the rant and the authors were nice enough to reply, saying they disagree, since the site isn't strictly informative and aims to encourage exploration.

Of course, my professional bias made me respond again: drawing on Nielsen I argued that a more usable website would better encourage exploration (and sharing of this great content).

By the same token I admitted that they would find many of the sites I am involved with ugly. I tried to explain that harping on usability was for me what we call a "professional deformation" in Slovak. I realised though that this expression did not have the right meaning in English. I googled for the right English equivalent, since I 've had a need for this phrase repeatedly. I came across this great discussion on wordreference - shows that there really is no functional English equivalent. The best they come up with is saying you're biased by your profession, which I guess is a reasonable substitute but does not quite cover the connotational meaning of the "deformed" or "distorted" professional. You can lose a bias but once something is malformed it is harder to put right.

So apologies to the talented Poles for party crashing their blog and kudos (and some link love) to Janeil for Voices from the Center.

Ameritania Hotel NYC Paying Indian "SEO's" to Post Comment Spam?

The comments on this blog are moderated. I was surprised yesterday when this comment on my post about my 2008 stay in New York landed in my box:

Amsterdam CourtHotel,belvedere hotel new york,boutique hotels new york,manhattan hotel rooms,boutique hotel manhattan,ameritania hotel new york-http://www.ameritanianyc.com

from a blogger.com user without a public profile.

My post does mention the Ameritania, a hotel in the Theater District where we spent a few nights. But I would not expect a company of such stature to resort to such obsolete tactics as blog post spam.

When I checked my blos stats today, this is what I saw:

In other words, Ameritania in New York hired an Indian "link builder" to help improve its search engine rankings. He or she searched google for blogs on blogspot containing the words ameritania hotel new york and posted comment spam containing a link to the hotel.

As an experiment a little while ago I paid for a few links to an Indian link building company. I was apalled with what they came up with. The quality of these links on a variety of fake blog sites was beyond poor and they could easily hurt rather than help.

The same applies to comment spam in 2009. It's not going to help Ameritania and it's quite embarassing. If I did actually want to leave comments with URL I would make a comment that speaks to the content of the blog post. Or at least one of those usual spammy coments, that sometimes look genuine (along the lines of "Wow, what a great site. Enjoyed reading your stuff. Why not check out XYZ.com").

With that kind of assignment, at Pizza SEO we would have contacted the blogger and tried to convince him to turn the mention of Ameritania into a link. Often this is doable and results in great links. But then agan we cannot afford to offer something like 20 links for $100 the way many of our Indian competitors do.

You need cool things to put on Facebook?

Image via Wikipedia

You sign up for an account on Facebook and you try to excel - you see that the people who post lots of fun stuff are popular. Since it's 2009, you Google it: Cool things to put on Facebook is aparently a searched term and gets this blog post on Facebook ads a steady trickle of traffic.

Unfortunately that post is no help in answering. So before Demand Media get the "Cool Things on Facebook" video out, I decided to dig a little, have some fun and think of and research sustainable ways of generating fun things to put on Facebook.

1. Start following funny video sites, joke sites, etc.
There are tonnes of these, search for them, follow them, repost the really funny stuff. A good twist on this is to track sites few other people know. Maybe look for niche humour sites or foreign sites.

2. Befriend various people who post cool stuff and repost their stuff to friends who do not know them

3. Know that you are not alone in this quest. Check the replies in the following Yahoo Answers threads: What funny things can I post on Facebook?
BTW, the user was looking for things as clever and funny as "I have just woke up, i would of woke up earlier but i was asleep." or "right i think it is time to check the inside of my eyelids, ill be back in 8 hours."
What are some cool things to post as your status on facebook?
What are some cool things i can add to my facebook page?

Do you have any other ideas of cool things to put on Facebook to share with the readers here?

Can Apple afford to be this unresponsive?

Image by ensign_at_e233net via Flickr

This was supposed to be a tweet but it's too twisted of a story for 140 characters.

I visited www.logofogo.sk, a friend's site. A weird pop up appeared (and I've seen it somewhere before):
User name and password are being requested by http://www.logofogo.sk. The site says: idisk.mac.com

When I clicked on Cancel, the site continued loading but the error popped up several more times and I had to click it away.

I coppied the error message and searched for it in Google. I was amazed to find a discussion of the problem on the official Apple site forum going back a month, to September 23. Another users asked in mid-October: Why is my site requiring a password to view?

Aparently, for users browsing with Firefox, the bug affects sites using Apple's Mobile Me service (www.me.com). The service synchronises info between iPhone, mac computers and other Apple devices. I have come across reports going back to 2008 on the problem.

Something seems amiss at Apple if user after user of their pricey software and hardware complain about a massive bug that hurts their websites for weeks, without anyone from the company responding. And I had for a moment considered getting a Mac (kidding, not really).

Some people obviously use the Mobile Me platform for ecommerce publishing. If I was one of them, this would definitely make me reconsider.

Oh and a bonus: when I was composing the tweet that never materialised I wanted to "ping" Apple's Twitter account but they actually don't seem to have one (other than @itunestrailers).

Is the conference discount on hotel room sometimes a surcharge?

Image by leozaza via Flickr

You stay in a hotel room. The man in the identical room next to yours is paying 40% less.

You are attending a conference. The organisers gave you a code to use when booking accommodation in the official conference hotel to receive a discount.

You make the reservation at the alleged discount and maybe never find out that the same room reserved through the hotel's public website costs far less and comes with better terms (I stumbled upon a Prague hotel offering a conference rate of EUR 88 during a recent editors' conference, the hotel website showed a rate of EUR 58 for the same date).

There are a few possible economic rationales:
- the hotel is simply using the pricing power gained from being the 'official venue'
- an intermediary marks up the rates (although sometimes the hotel itself does)
- the rates for accomodation subsidise lower charges to organisers for other services

I found a nice clarification called Why stay at the conference hotel on the website of a US computer association. They say:

On occasion, one of the many internet providers or sometimes the hotel itself will offer a few rooms in their inventory at a lower price than the conference is offering. There are often restrictions and penalties associated with these rates.

So next time you are attending a conference make sure to crosscheck the rates with the hotel website and third party sites.

Dell in Bratislava's Largest Illegal Building (Legalised Ex-Post)

Image via Wikipedia

I thinks these stories need to be told. We went through a period of massive illegal construction here in Bratislava. Toothless construction authorities had no way of making builders remove illegal buildings, if they were able to prove they were not against the public interest. At most, they were able to fine the builder a few million crowns, which in the context of a construction budget is a small price to pay not to have to wait to get all the required permits.

So around the city agressive developers erected buildings without permits and without regard to their effects on the area. Local residents ocasionally protested but generally there was no recourse.

The buildings would get legalised and then occupied, often by big name tenants. At one point I realised that this may be a way of putting pressure on the developers - if tenants will be reluctant to occupy these questionable buildings, developers will care a little more about building things by the letter.

The Bratislava seat of Dell is a great example. Dell, a publicly traded US-based company, which undoubtedly has a CSR department, moved into a building constructed without a valid permit. This building, an unseemly modern edifice in Fazulova street, a fairly central address, started out as the largest illegal construction site in Bratislava (this article by the highly respected Slovak economic weekly Trend confirms both that the building was illegal and that it was long before legalisation known to be the future seat of Dell). The investor of the building actually paid the highest ever fine for illegal construction in Slovak history.

Later on the company had a permit for a three-story building, meanwhile building the 12-story Dell Bratislava seat.

There is little doubt Dell knew about all this. Of course it has no direct legal responsibility but it should have never moved into a building like this, if it really means the whole CSR spiel seriously. Implicitly supporting illegal actions goes against several of Dell's Seven Key Tenets:
"Integrity: We do the right thing without compromise. We avoid even the appearance of impropriety." - looks improper to me to have someone build a building for me violating laws even if it gets legalised later
"Honesty: What we say is true and forthcoming, not just technically correct. We are open and transparent in our communications with each other and about business performance." - this implies Dell should admit they knew what was going on was illegal.
"Courage: We speak up for what is right. We report wrongdoing when we see it." - in this case, Dell supported wrongdoing by buying into the Fazulova building.

BUT:
"Responsibility: We accept the consequences of our actions. We admit our mistakes and quickly correct them. We do not retaliate against those who report violations of law or policy."

Based on this Dell should apologise to the people of Bratislava and consider donating money to make Bratislava a nicer place, don't you think?

(To be fair Dell is not the only company who supported illegally constructed properties by renting in them. HB Reavis built the Aupark Tower (in the photo above, since I could not locate a decent photo of the Dell building on Fazulova), which ruins views of the Old Town and dominates views of the architecturally valuable New Bridge. The Chief Architect of the City of Bratislava Stefan Slachta called the 22-floor Aupark Tower "an exclamation mark of arrogance". The city part of Petrzalka then led by a Mr. Bajan, permitted this tower despite disagreement of the City of Bratislava and in violation of existing regulations. Which respectable tenants reside in the controversial building (and undoubtedly agreed to rent way before the building was legalised): Telefonica O2, Eset, GTS Nextra and IBM, to name but a few. Great corporate citizenship, guys.)

How many Twitter followers do you need to qualify?

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250+ to become the Senior Manager of Emerging Media Marketing (via Conversation Starter). BTW, Brett Tilford proposed the number of Twitter followers as a hiring signal in a comment on Dan Schawbel's blog.
Oh yeah, this is old news. I missed it.

Oh, and I would not qualify.